As we wrote in previous articles, updating your Surface Pro to Windows 8.1 will delete the Wacom Feel IT drivers. 

For most users, simply installing the latest set published by Wacom on October 7 will restore pressure sensitivity in Photoshop, etc.  And for applications like Manga Studio or ArtRage 4, the native pen drivers may be all you need.

However, we're starting to hear from several users who say the update has killed pen control altogether. 

The problem appears to be related to having a keyboard cover attached while updating. I use a bluetooth keyboard with my Surface Pro, so I haven't experienced the issue. 

Here is the trouble thread from the Microsoft community http://answers.microsoft.com/en-us/surface/forum/surfpro-surfupdate/surface-pro-windows-81-final-update-pen-doesnt/5e0cee89-c243-4afa-bbca-55a3ad471a2c 

If you have experienced this issue or have found a solution, please leave a comment below. 

UPDATE: Before updating to Windows 8.1, it may be beneficial to completely remove the Wacom drivers from your Surface Pro. This link contains useful information for how to thoroughly delete any files from your system: http://forum.wacom.eu/viewtopic.php?t=7926 

UPDATE 2:  Working with Facebook friend Paulo Dekkers this morning, we were able to get Windows 8.1 updated with pen support working.

Paulo made sure to delete the Wacom preferences file and then uninstalled the drivers (as described in step 1, here).  

The remaining steps were performed with the keyboard cover disconnected! 

It's probably not necessary for most users, but Paulo reverted to Windows 8 using his original backup media. He then confirmed that the pen worked correctly with the native drivers. 

Paulo then ran the Windows 8.1 update and the native drivers work fine with both the keyboard cover off or connected. 

I haven't heard whether he intends to reinstall the Wacom drivers, but it shouldn't be a problem. 

This procedure is similar to one performed by Twitter follower @JohnSlaughter, so there definitely seems to be some issue that is a combination of the Wacom drivers not being deleted entirely and the keyboard cover being connected during the Windows update.  

Let us know if this resolves your issue or you spot any other issues with your update.

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AuthorRick Rodriguez
Categoriesnews, Tips
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UPDATE October 16:  The problems with latest set of Wacom Feel IT drivers for the Surface Pro and other penabled tablet pcs are apparently caused by issues with upgrade installations.

I was contacted yesterday by Wacom representative Mike Bagdanoff.  After asking a series of diagnostic questions, he concluded "You have found an interesting upgrade issue."

Bagdanoff detailed the following two fixes: 

1) in the Programs & Features control panel, find the ISD Tablet entry and select it, choose "Change" at the top of the window and in the "Tablet Preference File Utility" that pops up, select "Remove" in either the "My Preferences" or "All User Preferences" sections. Wait for the window to close on its own and then you are golden.
or 
2) uninstall the Wacom driver completely through the Programs & Features control panel. Then reinstall the 7.1.2-9 driver and you are good to go
I followed the first set of steps last night and as of this morning, the pen jitters have not returned.
 
The only issue I have with the current drivers is perhaps due to their greater calibration accuracy. 
 
I like to use autohide on my desktop taskbar. In prior driver releases, hovering the pen at the bottom of the screen activates and unhides the taskbar. After running the calibration tool, it is impossible to dip the cursor below the screen, thereby making it impossible to unhide the taskbar. 
 
A simple workaround is to use a finger tip, But Bagdanoff suggested I tap just above the two bottom targets in the calibration tool. That worked but it also introduces a shift between the pen tip and cursor that increases as you work towards the bottom of the screen. 

Please let me know right away if you spot any other issues with the 7.1.2-9 pen drivers. It's encouraging to know that Wacom are working to keep the Surface Pro and penabled tablet community happy.

UPDATE October 13: Several other readers and Twitter followers have reported similar problems with these pen drivers.

Thanks to Sam Caraballo for providing the official US link to Wacom's legacy drivers here. Under the Tablet Model pulldown menu, select Tablet PC.

I've rolled my Surface Pro back to version 7.1.1-16, released in July and erratic pen behavior has not resurfaced.

Interestingly, after uninstalling the current set of drivers, I decided to test the default Windows 8.1 settings and found that Manga Studio works perfectly without the Wacom download. Unity 4.3b5, which has always had issues with recognizing the pen's input, worked better but not perfectly. Adobe Photoshop CC did not recognize pen pressure with the default drivers.

UPDATE October 12: Since installing these drivers on my Surface Pro (running Windows 8.1 RTM) I've been experiencing periodic issues. After an hour or so of inactivity, the cursor becomes jittery and erratic. Selecting a menu item becomes an adventure and some clicks are registered multiple times. Rebooting the Surface Pro corrects the problem.

One Twitter follower has confirmed the problem. Anyone else seeing this behavior? I've reached out to Wacom, but haven't gotten any response. 

My advice is to ignore this update until the issue is resolved or to at least make sure to have a backup of the older driver installers, as I can't seem to find them anywhere online. 

If you know where I can download the previous version, please put the link in the comments section below. 

* * * 

ORIGINAL POST October 7

In anticipation of Windows 8.1, Wacom has updated its enhanced tablet drivers for the Surface Pro and other penabled devices. The new driver release is version 7.1.2-9, dated October 7. 

Marketed as Wacom Feel IT technology, these drivers enable pressure sensitivity in Adobe Photoshop, Corel Painter and other graphics applications. 

According to the driver documentation, these items were fixed in 7.1.2-9 release: 

1. Improved calibration in some OEM tablets.
2. Memory leak with some tablets using pen.
3. Improved sleep and resume performance in some OEM tablets.

Wacom cautions that some OEMs are "releasing new tablet hardware that has not been tested with this driver." We certainly hope they're not referring to Microsoft and the new Surface Pro 2 due out later this month.

Installation on the Surface Pro running Windows 8.1 RTM went smoothly. After running the new calibration tool, I did encounter an issue with Sketchbook Pro 6.2. When I first ran the program, pen strokes were offset by at least an inch from the cursor. Fortunately, downloading and installing Sketchbook Pro 6.2.3 corrected the issue.

Download the Wacom Feel IT drivers here. 

I'll update this post if I encounter any other problems, but please let us know in the comments section below if you run into any trouble. 

Thanks to Twitter follower Joshua Drummond (@cakeburger) for the news tip! 

 

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AuthorRick Rodriguez
Categoriesnews, Tips
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NOTE: I stopped updating this post in October, 2013. However, much of what runs on the Surface Pro 2 should also work with the original Surface Pro. Applications that have had compatibility issues with display drivers such as Autodesk Mudbox will likely break if you attempt to update the SP1.

One of the principal objectives of this blog is to help take the guesswork out of making your purchasing decision. I'm taking the time to install and determine whether these creative applications run so you won't have to. 

Here's what I've installed and tested so far: 

Adobe

 

ArtRage 4 - runs, recommended

Autodesk 

  •  3DS Max 2014, 2013 - runs
  • Maya 2014, 2013  - runs
  • Maya LT 2014 - runs
  • Mudbox 2014, 2013  - incompatible, requires discrete graphics
  • Mudbox 2010 x64 - runs
  • Sketchbook Designer 2014, 2103  - runs, pressure sensitivity corrected with Wacom Feel driver update
  • Sketchbook Pro 6.2.3  - runs, recommended
  • Softimage 2014, 2013  - runs

Blender  2.68 - runs, not recommended: interface tool small, not scaleable, scaling reacts to pen movement

Celsys

  • Clip Studio Paint 1.2.7 - runs, recommended (Japanese language)
  • Clip Studio Modeler Beta 0.9.0 - runs (Japanese language)

Corel

  • Corel Draw x6 - runs
  • Corel Painter x3 -runs

 

Gimp 2.8.6 - runs 

Lumion Keyshot 4.1.35 - runs

 

 

Luxology/Foundry Modo 701601 SP5 - runs, set input device to tablet 

Maxon Cinema 4D Studio R14 - TBD

Newtek Lightwave 11.5 - runs, with pen control issues

Pilgway 3D-Coat 4.0.03 - runs  

Pixologic

 

61 Solutions Mischief 1.08 - runs

Smith Micro

  • Anime Studio Pro 9.5 - runs
  • Manga Studio 5, 5 EX - runs, recommended (update to 5.0.3)
  • Motion Artist 1.1 - runs
  • Poser Pro 2010 - runs

 

 

 

Speedy Painter 3.0.7 - runs

TeamUP (Lagoa) MultiOptics - runs, Chrome only

Toonboom Animate Pro 3 - runs

Trimble Sketchup 2013 - runs 

Triple Squid Software Design Moments of Inspiration 2.0 (Moi3D) - runs  

Unity Pro 4.3.0b5 - runs, touch response unreliable. Works with mouse, capacitive stylus.

Would you like me to test any other programs? Please leave a comment below.

Ever since the Wacom Cintiq Companion was announced, readers have been asking for a side by side comparison with our beloved Surface Pro. 

I can't afford a Companion and a Surface Pro 2, so I've been waiting for someone to post a comparison.  

Finally artist Noah Bradley has provided the first side by side review video. Hopefully a lot more will follow.

Enjoy! 

A quick video review of Wacom's Cintiq Companion and Microsoft's Surface Pro. Both of these machines are great--I really don't have much to complain about. I've had a joy working on both of them and highly recommend them for any artist who wants a bit of mobility with their digital painting setup.

Posted
AuthorRick Rodriguez